Privacy Policy

Effective Date: July 2, 2026

Welcome to 9 Lounges ("9 Lounges", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://9lounges.in, register for our courses, book classes, communicate with us, or use any of our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. About 9 Lounges

9 Lounges is an educational platform offering online and offline learning experiences, including but not limited to:

• Music lessons

• Music production courses

• DJ courses

• Singing and instrument classes

• Spanish and other language courses

• AI and technology courses

• Workshops and masterclasses

• One-to-one coaching

• Small group classes

• Educational events and community programs

2. Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• City and country

• Date of birth (where required)

• Billing information

• Payment details (processed securely through third-party payment providers)

• Course preferences

Account Information

When you create an account, we may collect:

• Username

• Password (encrypted)

• Profile information

• Learning progress

• Attendance records

• Certificates earned

Communication Information

When you contact us through forms, email, WhatsApp, social media, or live chat, we may collect:

• Your messages

• Attachments

• Feedback

• Support requests

Technical Information

We automatically collect certain information, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referring websites

• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Create and manage your account

• Process course registrations

• Schedule classes

• Connect students with instructors

• Process payments

• Send invoices and receipts

• Deliver learning materials

• Provide customer support

• Improve our courses and website

• Communicate important updates

• Respond to inquiries

• Send newsletters and promotional offers (you may unsubscribe at any time)

• Prevent fraud and misuse

• Comply with legal obligations
  

4. Payments

Payments made through our website are processed by secure third-party payment providers.

9 Lounges does not store your complete debit card, credit card, or banking credentials on our servers.

Payment providers maintain their own privacy and security practices.

5. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Analyze visitor behavior

• Enhance user experience

• Support marketing and advertising campaigns

You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers only when necessary, including:

• Payment processors

• Email service providers

• Learning management systems

• Video conferencing platforms

• Cloud storage providers

• Analytics providers

• Customer support platforms

Where required for classes, we may share limited information (such as your name and email address) with your assigned instructor to facilitate your learning experience.

All third parties are expected to protect your information appropriately.

7. International Teachers

Some classes may be conducted by instructors located outside India.

Where necessary, limited personal information may be shared with your instructor solely for the purpose of delivering educational services.

We work only with instructors and partners who agree to maintain appropriate standards of confidentiality.

8. Course Recordings

Certain online classes may be recorded for educational purposes.

Recordings may be made available only to enrolled students of that course.

If you do not wish to appear in recordings, please notify us before the class begins. While we will make reasonable efforts to accommodate your request, this may not always be possible depending on the format of the session.

9. Children's Privacy

Students under the age of 18 should enroll with the knowledge and consent of a parent or legal guardian.

Parents or guardians may contact us regarding the information collected from minors.

10. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Maintain educational records

• Resolve disputes

• Comply with legal obligations

• Improve our services

After this period, information may be securely deleted or anonymised where appropriate.

12. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Object to certain processing activities

• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites, learning platforms, or social media services.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on this page with an updated Effective Date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:

9 Lounges

Website: https://9lounges.in

Business Address:

333 M, Khatiwala Tank
Near Mahakal Square
Indore, Madhya Pradesh – 452014
India

Email: info@9lounges.in

We will make reasonable efforts to respond to all privacy-related enquiries within a reasonable timeframe.